Complaints and feedback

Only use this form for comments about the practice and suggestions as to how we can improve our service to you.

Medical matters and official complaints cannot be dealt with via this form.

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. 

To pursue a complaint please complete this form and the practice manager will deal with your concerns appropriately. Please be aware, that due to this form been submitted into our generic email address and not filtered, it may not be replied to in a timely manner. We suggest you email directly to cooklane.surgery@nhs.net  with the heading 'complaint' to ensure we receive it. 

If you have not had a reply after 7 days please contact the surgery through Patchs online or 01924 402073.

Your review must be about a specific experience and not a general view of the NHS or the service as a whole.

The GP Patient Survey is an independent survey run by Ipsos on behalf of NHS England. The survey is sent out to over two million people across the UK. The results show how people feel about their GP practice.